Dear customers, you have the right to refuse an order placed in the Best Crypto Traders online store, both before and after payment. The conditions for returning the goods are extremely simple and loyal.
The Buyer has the right to cancel the Order at any time before its transfer, and after the transfer of the Order — within 3 days*.

The return of goods of proper quality is possible if the goods were not in use, and there is also a document confirming the fact and conditions of purchase of the specified goods.

Some types of goods are exempt from return. Virtual goods, non-refundable. **.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.


To make a refund, you must perform the following actions:

  1. Write a letter to the post office: support@bestcryptopump.com
  2. Attach a copy of the product receipt (if any) to the message e-mail.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bestcryptopump.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if the item was purchased by mistake. If you need to exchange it for a similar item, send us an email to support@bestcryptopump.com


In case of problems with the goods or other cases, a gift from the company may be presented. The gift implies a coupon to our store.

Shipping returns

You don’t need to physically send anything. Our store consists only of virtual goods or services.

Need help?

Contact us at support@bestcryptopump.com or telegram support for questions related to refunds and returns.